Privacy Policy & Cookies

This website is run by Goyita Limited ("we", "our", "us”), on the Shopify ecommerce web platform, at the web address www.thegoyabrand.com owned by Goyita Limited.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. We collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information or assistance, give us a testimonial or other feedback. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us. Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

GDPR Compliance

By placing an order on thegoyabrand.com, Goyita Limited has a lawful basis for processing your information (name, address, email and telephone number, payment method) due to the requirement of this information in order to successfully receive, accept payment and process your order. The processing of your online order is only possible if you consent to the data that you provide being transferred through the third party web platform that we use (Shopify) by completing forms on the Site; in the shopping cart you have the choice to tick the box consenting ‘I agree’. There is a link to our terms and privacy policy.

Goyita Ltd never sells or transfers your data to third parties without consent. Please be aware that Goyita Ltd uses the Shopify web platform; as such, Goyita Ltd is the ‘controller’ of your data and Shopify is the ‘processor’. Note that Shopify have their own privacy policy which you can read via this link. If you consent to subscribe to our newsletter via the subscribe link on our website, your data is transferred to the marketing platform MailChimp; again, in this case, GOYA is the 'controller' of your data and Mailchimp is the 'processor' - you can read the Mailchimp privacy policy via this link.

Your data (name, address, email and telephone number, payment method) is stored on the web platform that we use. From time to time your data may be exported to local files (excel/word) and used for company accountancy purposes. Note that these files are not printed in hard copy or shared outside of our company. Your postal address and telephone number are passed to our shipping partners in order to arrange delivery of your order – this is a necessary transfer of your information to a third party in order to fulfil the order placed on our website; by clicking ‘I agree’ and giving consent at the checkout cart we have your permission to process your data as such.

To manage and optimise the customer relationship we may contact you for service reasons by telephone or email using the data that you consent to provide us.

Your payment details will be encrypted before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information please contact us.

The data retention period (the time for which we hold your data) is three years. If you would like us to delete your data from our records then you must notify us in writing to customercare@thegoyabrand.com or by post by sending a letter by to Goyita Ltd, 16 Arlington Street, London, SW1A 1RD. You may be asked for proof of postage. Once we receive your request for erasure, we have up to 30 days to delete your data and destroy any records on which it may appear. If you feel that there is a problem with the way that we are handling your data, you have the right to complain to the ICO.

You have the right to be informed, the right of access, rectification, erasure, restrict processing, the right to data portability, the right to object and the right not to be subject to automated decision-making including profiling.

Additionally, web data is stored via cookies. Please read the below section in reference to this.

Price conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Whilst the content of your cart is might be displayed in your local currency or USD or EUR, all orders are processed in EUR. You will checkout using EUR at the most current exchange rate.

Cookies Policy

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.